We want you to love your Kinis Skin products. If something isn’t right, here’s how we’ll make it right.
Changed your mind?
You can return unopened, unused items in their original seal within 14 days of delivery. For hygiene reasons, we can’t accept items once the seal has been broken, unless they are defective.
To start a return, email us at hello@kinisskin.com with your order number within 14 days of delivery, and we’ll send you the return address. Then mail the item back within 14 days of contacting us.
You pay for return shipping. We recommend a tracked service, as we can’t refund items that don’t reach us.
We’ll refund the price of the item to your original payment method within 14 days of receiving it. Original shipping costs are not refunded.
Damaged, defective or wrong item?
We’re so sorry. Please email hello@kinisskin.com within 14 days of delivery with:
- your order number
- a photo of the item and the packaging
Once we’ve checked the details, we’ll send a replacement or give you a full refund, whichever you prefer. If you choose a replacement, we’ll ship it as quickly as we can. There’s no cost to you for a damaged or defective item.
Order hasn’t arrived?
If your order hasn’t arrived within 10 business days of the estimated delivery date, please email us with your order number and we’ll look into it.
Had a reaction?
Please stop using the product. If you’re concerned, talk to a pharmacist or doctor. Then email us with your order number and let us know what happened, and we’ll review each case individually.
Changing or canceling an order
Each order is prepared for you soon after you place it, so we may not be able to change or cancel it once it’s been accepted. Please email us right away and we’ll do our best.
Questions?
Email hello@kinisskin.com and we’ll be happy to help.
Best wishes, Trish